If you are missing new Components or DynIRs after either placing an order or receiving a new update of GENOME, the issue is usually related to your licence not being updated correctly.

Please follow the steps below to manually renew your licence and gain access to your latest Components or DynIRs:

• Close all instances of the related Two notes software (GENOME, Torpedo Remote, Wall of Sound (and if applicable the host DAW))

• Head to https://www.two-notes.com/en/my-two-notes/?section=software

• Click on the RENEW button in the section entitled “RENEW MY LICENCE”

• Reopen the Two notes software to load your updated licence

If after these steps you still encounter issues, please follow the offline procedure for the dedicated software outlined below:

• For GENOME: https://helpdesk.two-notes.com/portal/en/kb/articles/adding-genome-components-to-an-offline-computer

• For Torpedo Remote: https://helpdesk.two-notes.com/portal/en/kb/articles/install-torpedo-remote-v5-on-an-offline-computer

• For Wall of Sound https://helpdesk.two-notes.com/portal/en/kb/articles/how-do-i-install-and-activate-the-wall-of-sound-plug-in-on-an-offline-computer

Having issues? 

Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.