Why can’t I access PARADEX or Global Transpose?

Why can’t I access PARADEX or Global Transpose?

If you are running GENOME and you are unable to use PARADEX or Global Transpose, it is likely you are either using an outdated version of GENOME or you are a GENOME Intro License Holder.

Updating to the Latest Version of GENOME.

To update GENOME to the latest version, please use the installers accessible here: https://www.two-notes.com/en/downloads/

Important information for GENOME Intro Users.

To access PARADEX and Global Transpose, you will need to use GENOME or GENOME Suite (Desktop and/or iOS versions)

Why are these features unavailable in GENOME Intro?

GENOME Intro is designed as a free entry point into the platform, providing access to the core rig-building experience. Advanced features such as PARADEX and Global Transpose are part of the full GENOME platform and are unlocked in GENOME and GENOME Suite.

How do I Access PARADEX or Global Transpose?

To use these features, you will need to:

  • Purchase GENOME or GENOME Suite for your platform (Desktop or iOS)
  • Once unlocked, these features will be available within your GENOME setup.

A Note on Using these features Across Desktop and iOS

If you want to use PARADEX or Global Transpose on both Desktop and iOS systems, you will need

  • A valid GENOME license on Desktop and iOS
  • An Access Pass to enable cross-platform use; for more information on a GENOME Access Pass, please refer to our dedicated support article here
Having issues?

Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.



    Limited Service Notice
    Please be advised, we are currently running a limited Help Desk Service from August 12th 2026 to August 24th 2026.

    Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return.

    - If you experience a licence issue with GENOME, please read this article
    - If you fail to see your Torpedo device on your computer when connected via USB , please read this article