Fix GENOME Crashes or Missing Components with the GENOME Uninstall Utility

If GENOME fails to launch, crashes on startup, or reports missing components, the issue may be caused by residual files from a previous installation or corruption within your licensed component library.

To resolve this, we recommend using the GENOME Uninstall Tool, which completely removes GENOME and all associated files from your system. Once uninstallation is complete, GENOME can be reinstalled using the latest installers for a clean, stable setup.

When to Use the GENOME Uninstall Tool

Use this tool if you experience any of the following issues:

GENOME crashes during launch
GENOME fails to open or closes immediately
Missing Components from your licensed GENOME arsenal
Installation or update issues after a previous version was installed
Unexpected behavior after a system or OS update

A Note For Users Experiencing Missing Components

Before proceeding with an uninstall of GENOME and its related files on your system, first please ensure you have correctly updated your Two notes account licence. Full guidelines on refreshing your Two notes account license can be viewed here: https://helpdesk.two-notes.com/portal/en/kb/articles/renewing-your-licence-to-retrieve-new-components-or-dynirs
If after renewing your license, you still encounter issues with missing Components, please proceed with an uninstall and reinstall of GENOME using the guidelines below.

What the GENOME Uninstall Utility Does

The GENOME Uninstall Tool:

Completely removes GENOME from your system
Deletes associated configuration and support files
Prepares your system for a clean reinstallation

This ensures that the re-installation starts from a clean state.

Using the GENOME Uninstall Utility

First Download and run the GENOME Uninstall Utility from the following links:
- for macOS
- for Windows
Once installed and opened, follow the on-screen instructions to remove GENOME from your system.
(Windows users) Please run the tool as an administrator (right click on the executable and select "Run as administrator" as in the image below)

Once the uninstallation is completed, download and install the latest version of GENOME from the following link: https://www.two-notes.com/en/downloads/
After completing these steps, most crash and component-related issues should be resolved

Once the process is complete, GENOME and all associated files will be removed from your system.

Windows: Administrator Permissions

On Windows systems with User Account Control (UAC) enabled, administrator permissions may be required to remove certain system files. If the uninstall cannot complete, close the tool, then right-click the executable and select “Run as administrator”.

What to expect after a clean install?

After performing a clean GENOME installation, all user presets and bank configurations are preserved. No reconfiguration is required, and existing sessions will load as expected.

Following the first launch, DynIR Virtual Cabinets associated with your Two notes license are restored automatically. If not all cabinets are immediately visible in the DynIR component block, this behavior is normal.

The time required for the cabinets to be fully re-downloaded depends on the total number of cabinets and the speed of the internet connection. As a reference, restoring approximately 600 cabinets takes around 3–4 minutes on a standard fibre internet connection.

The restoration progress can be monitored directly within DynIR Component; in the cabinet panel, next to the search field, the cabinet count will progressively increase as the cabinets are downloaded and made available locally.

Having issues?

Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.