Fix GENOME Crashes or Missing Components with the GENOME Uninstall Utility
***********
- open a Windows Explorer window
- type %appdata% in the address bar at the top
- browse the ROAMING folder to find the Two notes Audio Engineering folder
- please delete the folder "Db"
- reboot your computer
- open GENOME again
When to Use the GENOME Uninstall Tool
- GENOME crashes during launch
- GENOME fails to open or closes immediately
- Missing Components from your licensed GENOME arsenal
- Installation or update issues after a previous version was installed
- Unexpected behavior after a system or OS update
Before proceeding with an uninstall of GENOME and its related files on your system, first please ensure you have correctly updated your Two notes account licence. Full guidelines on refreshing your Two notes account license can be viewed here: https://helpdesk.two-notes.com/portal/en/kb/articles/renewing-your-licence-to-retrieve-new-components-or-dynirs
If after renewing your license, you still encounter issues with missing Components, please proceed with an uninstall and reinstall of GENOME using the guidelines below.
What the GENOME Uninstall Utility Does
The GENOME Uninstall Tool:
- Completely removes GENOME from your system
- Deletes associated configuration and support files
- Prepares your system for a clean reinstallation
Using the GENOME Uninstall Utility
- First Download and run the GENOME Uninstall Utility from the following links:
- Once installed and opened, follow the on-screen instructions to remove GENOME from your system.
- (Windows users) Please run the tool as an administrator (right click on the executable and select "Run as administrator" as in the image below)
- Once the uninstallation is completed, download and install the latest version of GENOME from the following link: https://www.two-notes.com/en/downloads/
- After completing these steps, most crash and component-related issues should be resolved
Once the process is complete, GENOME and all associated files will be removed from your system.
Windows: Administrator Permissions
On Windows systems with User Account Control (UAC) enabled, administrator permissions may be required to remove certain system files. If the uninstall cannot complete, close the tool, then right-click the executable and select “Run as administrator”.
What to expect after a clean install?
After performing a clean GENOME installation, all user presets and bank configurations are preserved. No reconfiguration is required, and existing sessions will load as expected.
Following the first launch, DynIR Virtual Cabinets associated with your Two notes license are restored automatically. If not all cabinets are immediately visible in the DynIR component block, this behavior is normal.
The time required for the cabinets to be fully re-downloaded depends on the total number of cabinets and the speed of the internet connection. As a reference, restoring approximately 600 cabinets takes around 3–4 minutes on a standard fibre internet connection.
The restoration progress can be monitored directly within DynIR Component; in the cabinet panel, next to the search field, the cabinet count will progressively increase as the cabinets are downloaded and made available locally.
Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.
Related Articles
GENOME - Uninstallation guide
This article gives all the steps to fully uninstall GENOME and remove all its related data from your computer. It may also be helpful in some cases to go through a full removal of GENOME before a new installation of the software on your system. ...How to uninstall GENOME from Your System
GENOME can be removed from your system using the dedicated GENOME Uninstall Utility, which ensures the application and all associated files are completely deleted. This method is recommended for users who no longer wish to use GENOME, as well as for ...GENOME - Missing component presets
If, after updating GENOME, you no longer see the dedicated component presets in the drop-down menu (where “Default” is displayed), please follow these steps: Close your DAW or GENOME (if you are using the standalone version). Delete the FX Preset ...GENOME - Renewing Your Licence to Retrieve New Components or DynIRs
If you are missing new Components or DynIRs after either placing an order or receiving a new update of GENOME, the issue is usually related to your licence not being updated correctly. Please follow the steps below to manually renew your licence and ...How Can I Uninstall the Wall of Sound Plug-in (and All its Related Files)?
To Uninstall Wall of Sound on a Windows Computer Launch the uninstaller located in: Start -> All programs -> Two Notes Audio Engineering -> Uninstall Wall of Sound VST Win32/VST x64/RTAS/AAX This will automatically suppress all files from the Wall Of ...
Limited Service Notice |
Please be advised, we are currently running a limited Help Desk Service from March 12th 2026 to March 16th 2026. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return. - If you experience a crash with GENOME, please read this article - If you fail to see your Torpedo device on your computer when connected via USB , please read this article - If you fail to connect via Bluetooth with an Android mobile device, please read this article |