What to do When a Torpedo Device is Registered to Another Account?

What to do When a Torpedo Device is Registered to Another Account?

Please see usage scenarios, related limitations and remedial strategies for instances where a Torpedo device is not - or cannot be - registered to your own Two notes account below.

If the Torpedo Device is Not Yours

Every Torpedo device can be registered on only one Two Notes account. As a result, if the device is not yours, you have two options:

  1. Sign In to the device’s registered account
  2. Select Guest mode. In this mode you can remotely control the Torpedo device from your computer. Access to the Memory Manager or "La Boutique" is not possible.

If the Torpedo Device Yours

Is this a second hand unit? If so, the Torpedo device must still be registered to its previous user. You should contact the former owner and ask him to unregister the unit by following the instructions here.

Is this a new unit? If so, please contact our Support Team and we will look at options to get this registered to your Two notes account.

Having issues?

Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.





    Limited Service Notice
    Please be advised, we are currently running a limited Help Desk Service from 7th May 2024 to the 13th May 2024 (included). Our response time over this period will be slower than usual.
    Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return to full staff.




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