Here are the different steps provided by Apple to solve the issue.
Restart your Mac
If your Mac is running macOS High Sierra or later and you recently installed a plug-in that isn't available in Logic Pro or MainStage, restart your Mac. Before you restart your Mac, confirm that the plug-in is 64-bit compatible. 32-bit plug-ins aren't compatible with Logic Pro or MainStage.
Confirm that the plug-in is installed
If a recently-installed plug-in still isn't available after restarting your Mac, confirm that the plug-in is installed:
Rescan a plug-in
If the recently-installed plug-in is installed, use the Plug-in Manager to rescan the plug-in.
Rescan all plug-ins
Having issues?
Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.
Limited Service Notice |
Please be advised, we are currently running a limited Help Desk Service from April 17th to April 21st 2026. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return. - If you experience a crash with GENOME, please read this article - If you fail to see your Torpedo device on your computer when connected via USB , please read this article - If you fail to connect via Bluetooth with an Android mobile device, please read this article |