Using the Torpedo Support Tool
The Torpedo Support Tool is a software application allowing you to recover Torpedo devices when Torpedo Remote fails to update the unit or connect to the unit.
Setup
To install the software, download and run the installer corresponding to your computer:
This tool requires a tntsts files (support scripts) to be used. These files are provided by Two notes' support team, depending on the encountered issue.
Running Torpedo Support Tool
To launch Torpedo Support :
- On Windows: Double click on the tntsts file
- On Mac OS: Go to Applications/Two notes Audio Engineering and double-click on Torpedo Support Tool
Once launched:
- Select the Torpedo unit on which you want to run the support script. If only one Torpedo is connected to your computer, it is automatically selected at startup.
- Select the tntsts you want to run. On Windows, it is automatically selected if theTorpedo Support Tool was launched by double-clicking on the tntsts file.
- press the Run button and follow the instructions
Having issues?
Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.
Limited Service Notice |
Please be advised, we are currently running a limited Help Desk Service from 7th May 2024 to the 13th May 2024 (included). Our response time over this period will be slower than usual. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return to full staff. |
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