The License Download Failed Because I Do Not Have “Write Access”, What Can I Do?

The License Download Failed Because I Do Not Have “Write Access”, What Can I Do?

The message "License downloading failed. You do not have the write access on the Licenses folder." occurs when the OS does not allow the software to write the license file to the respective hard drive.

Please verify that the license folder exists and that your user account has read & write access to the license folder. If not create and/or add the read and write access to your account using the guidelines below.

OSX:
"Macintosh HD/Library/Application Support/Two Notes Audio Engineering/Licenses"
How to modify rights: https://support.apple.com/kb/ph25287 

Windows:
"C:\Program Files\Two Notes Audio Engineering\Licenses"
or
"C:\Program Files (x86)\Two Notes Audio Engineering\Licenses"

Having issues?

Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.




    Limited Service Notice
    Please be advised, we are currently running a limited Help Desk Service from December 22nd 2025 to January the 5th 2026.

    Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return.

    - If you fail to see new components in GENOME, please read this article
    -     If you fail to see your Torpedo device on your computer when connected via USB , please read this article 
    - If you fail  to connect via Bluetooth with an Android mobile device, please read this article