Returning your Two notes hardware unit

Returning your hardware unit

Every Two notes hardware product can be registered to a Two notes account to unlock additional content, including DynIRs and software licenses. If you need to return your Two notes product to the original reseller—whether under your right of withdrawal or as part of a warranty exchange due to a hardware issue—please make sure to complete the following steps:

  • Unregister the unit from your Two notes account via the following page: https://www.two-notes.com/en/my-two-notes/?section=hardware
  • Repack the unit in its original box with all included accessories & documentation
  • Use an additional box/outer carton to ship the unit back in order to protect the original box.

Unregistering the unit will remove all DynIRs linked to the unit from your account; please note, you will retain all DynIRs you have bought previously alongside any software licences (i.e. GENOME & Wall of Sound) allocated to your account via the hardware registration process.

Having issues?

Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.



    Limited Service Notice
    Please be advised, we are currently running a limited Help Desk Service from July 24th 2026 to August 4th 2026.

    Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return.

    - If you experience a licence issue with GENOME, please read this article
    - If you fail to see your Torpedo device on your computer when connected via USB , please read this article 





      • Related Articles

      • How to Unregister a Torpedo Device From my Two notes Account?

        Every Torpedo device can be registered on only one Two notes account at a time. As a result, if you want to change the registered user of a Torpedo device (in case of a sale for instance), you first need to unregister the Torpedo device from your ...

      • Which version of GENOME do I get with my Two notes hardware purchase?

        When you purchase qualifying Two notes hardware, you receive a license for GENOME Desktop. What is included with GENOME Desktop? GENOME Desktop provides access to the core GENOME platform on desktop, including: The GENOME stock component arsenal Full ...

      • Using External MIDI hardware with GENOME

        For MIDI control of GENOME, use of your Digital Audio Workstation’s (DAW) MIDI control functionality is required for hardware control of those parameters exposed to your DAW as automation assignments.. Within GENOME, automatic and manual assignments ...

      • GENOME Bad License Format Error Message

        You have installed and opened GENOME in your DAW and have the following message when you input your credentials to log into your account: " Failed to signin: bad license format" Please follow these steps to solve this issue: Close your DAW Go to this ...

      • Can I use my Two notes cabinets From a Hardware Purchase in the Wall of Sound Plug-in?

        Yes! Since Torpedo Remote v3, your Two notes cabinets from a hardware purchase can be used in the Wall Of Sound (WoS) plugin and the other way around. All your default hardware cabinets can be loaded into the WoS plugin and every Two notes cabinet ...