Bluetooth connection issues can sometimes be fixed by reseting the Captor X Bluetooth module.

To reset your Captor X Bluetooth module, please download the "reset_ble" script suitable for your Captor X (Captor X 8 or Captor X 16) on your Desktop.

This will download a ".tnsts" file to your computer.

Once done, follow the instructions outlined in this page , where you will download and install the Two notes Support Tool on your computer. 

The .tnsts file needs to be loaded via the Two notes Support Tool. 

Having issues?

Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.