Reset the Captor X Bluetooth Module to Solve Bluetooth Connection Issues
Bluetooth connection issues can sometimes be fixed by reseting the Captor X Bluetooth module.
To reset your Captor X Bluetooth module, please download the "reset_ble" script suitable for your Captor X (Captor X 8 or Captor X 16) on your Desktop.
This will download a ".tnsts" file to your computer.
Once done, follow the instructions outlined in this page , where you will download and install the Two notes Support Tool on your computer.
The .tnsts file needs to be loaded via the Two notes Support Tool.
Having issues?
Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.
Limited Service Notice
|
Please be advised, we are currently running a limited Help Desk Service from September 23rd onwards.
Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return.
|
Related Articles
Phantom Power and Captor X
There is absolutely no issue using the Captor X on a channel where Phantom Power is active. The unit is protected against incoming phantom power. Having issues? Our support team is here to assist you! For any enquiries, please head over to our Help ...
Choosing a Power Supply for Your Captor X / X+
Captor X and Captor X+ are supplied with a dedicated power supply designed to provide optimal performance and the lowest possible noise floor. While a variety of third-party power supplies can also be used, there are a few important considerations to ...
My Torpedo Captor X Flashes a Red Light
The Torpedo Captor X is equipped with a red LED to signal the following events or issues with your Torpedo Captor X: Clipping of the input or the output stages of the Torpedo Captor X File transfer with the Remote software System errors, unrelated to ...
Does the Attenuator and Load Box of my Captor / Captor X Need a Power Supply?
The Torpedo Captor / Captor X is a reactive load box with a built-in attenuator. To work, the load box and the attenuator do not need power. To keep the unit at the right temperature, there is a fan inside the Captor / Captor X, powered by the ...
How to solve a Bluetooth pairing issue with an Android (Samsung in particular) device.
If you are not able to establish the Bluetooth connection with your Android mobile device (especially Samsung devices), please follow the next steps in order to pair your Two notes unit with your mobile device. 1. Go to "Settings" 2. Tap "About ...