My DynIR Virtual Cabinet will not Download in Wall of Sound or Cabinets are Missing in Wall of Sound?
When you buy a cabinet on the Two notes Store, or register a Two notes hardware in your account, your license is renewed.
When you log into Wall of Sound, a message tells you your license is obsolete, and to download the new one. This new license will automatically download the new cabinets included in your license.
If Wall of Sound is not be able to download the cabinets, the following message will appear on screen:
Please check which version of Wall of Sound you are using. Either by going to MENU -> About (see image below), or by looking at the version that is shown at the bottom left of the window of the error message displayed on screen (see image above).
If you are not using Wall of Sound v4.4.0 or higher, please download it here. Uninstall the current version you are using and install the latest version of Wall of Sound.
If by installing the latest version, the issue persists, please check the version again. Your DAW might still be using the older version. Action the following steps:
- Close your DAW
- Uninstall Wall of Sound
- Search your computer for "Wall of Sound" and remove all .dll, .vst and .vst3 instances
- Install the latest version of WoS again
If your issue is still not solved after these steps, please submit a ticket on the Helpdesk.
Having issues?
Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.
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Please be advised, we are currently running a limited Help Desk Service from 7th May 2024 to the 13th May 2024 (included). Our response time over this period will be slower than usual. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return to full staff. |
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