If, during the activation of the plugin, you get a message telling you that a field is wrong or does not match the license information, please check first that you have the latest version of the Torpedo Wall Of Sound plugin. The latest version is available here. 

If the activation problem appears with the latest version, check the last license generation email you received from Two notes. This email is sent when you create your personal account, and every-time a modification is actioned across your license (for example, post purchase of one or several DynIR Virtual Cabinets).

At the top of the message you will find all the information you need to activate the plugin. These fields are case-sensitive, so please make sure to fill them exactly as they are written in the email.

If the activation still doesn't work, please follow the steps below:

1. Close the plugin and your plugin host
2. Go to the following directory and delete the contents of the directory:
1. On a PC 32-bit: C:\Program Files\Two Notes Audio Engineering\Licenses
2. On a PC 64-bit: C:\Program Files (x86)\Two Notes Audio Engineering\Licenses
3. On Mac OS: /Library/Application Support/Two Notes Audio Engineering/Licenses
3. Go to the Torpedo License Manager at this address:
1. http://store.two-notes.com/index.php?controller=tnLicenses 
4. And select " Renew your Torpedo license"
5. A confirmation email will be sent to you with the license file enclosed
6. If your DAW is connected to the Internet (online mode):
1. Start your plugin host and launch the plugin. A welcome window will appear on screen
2. Press "Sign In"
3. Enter your Two notes account personal details as summarised in the last email you received from Two notes
4. The license files will be automatically downloaded and the plugin should now be ready for use
7. If your DAW is not connected to the Internet (offline mode):
1. Copy your new license file enclosed in the email you received on an external hard drive or USB stick, and copy that file to your off-line computer
2. Launch your plugin host and the plugin. A Welcome window is going to appear on screen
3. Press "Sign In"
4. Enter your Two notes account personal details summed up in the last email you received
5. Load your license file
6. The activation should be complete and the plugin should now be ready for use
8. If after these steps, the activation persists in failing, please contact Two notes' Support Team through the Help Desk and attach the WosLogFile.txt file that you will find via the following location on your host machine:
1. PC 32-bit: C:\Program Files\Two Notes Audio Engineering\Torpedo Wall Of Sound
2. PC 64-bit: C:\Program Files (x86)\Two Notes Audio Engineering\Torpedo Wall Of Sound
3. Mac OS: /Library/Application Support/Two Notes Audio Engineering/Torpedo Wall Of Sound

Having issues?

Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.