A balanced 1/4" jack connectors is called a TRS jack connector (which stands for Tip, Ring, Sleeve, representing the 3 parts of the connector). You may know this configuration as a "stereo" jack as it is the same type of connector.

To get a balanced connection out of the LINE output of the Captor, you have to use either a 1/4" jack cable with TRS connectors at both ends, or a cable with a TRS 1/4" jack connector at one end and an XLR at the other. You also have to connect to a balanced input; this could be a Mic or Line input - please note that High-Z or Instrument inputs are usually not balanced.

The Input of all the Torpedo products (including the Torpedo C.A.B., C.A.B. M, C.A.B. M+ or OPUS) is balanced, so when using the Captor with a Torpedo C.A.B., C.A.B. M, C.A.B. M+ or OPUS, simply use a balanced 1/4" TRS jack cable.

If you can't connect to a balanced input - typically if you want to connect the Captor to a standard guitar input - and you get some bad noises or hum, there is a work-around. You can use the XLR DI output of the Captor. In this instance, you'll have to provide a power supply to the Captor, and use an XLR to 1/4" jack cable. In this scenario, an unbalanced 1/4" jack connector is needed (aka "mono", ie the standard guitar connector).

The output circuitry of the DI output of the Captor is different than the LINE output. It takes advantage of the power supply to actively balance the signal inside the unit; the output buffer makes sure everything is OK even when sending the signal to an unbalanced terminus.

If applicable, don't forget to set the SPKR SIM switch to OFF to get a dry sound out of the DI output.

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