How to solve a Bluetooth pairing issue with an Android (Samsung in particular) device.
If you are not able to establish the Bluetooth connection with your Android mobile device (especially Samsung devices), please follow the next steps in order to pair your Two notes unit with your mobile device.
1. Go to "Settings"
1. Go to "Settings"
2. Tap "About device" or "About phone"
3 Tap “Software information”
4. Tap “Build number” seven times
Depending on your device and operating system, you may not need to follow step number 3.
5. Enter your pattern, PIN or password to enable the Developer options menu
6. The "Developer options" menu will now appear in your Settings menu
Depending on your device, it may appear under Settings > General > Developer options.
7. Activate the "View unrecognized
Bluetooth LE devices in Bluetooth settings "
You should now be able to view your Two notes unit in the Bluetooth OS's menu of your mobile device.
Having issues?
Our support team is here to
assist you! For any enquiries, please head over to our Help Desk and
submit a ticket to speak directly to one of our in-house specialists.
Limited Service Notice |
Please be advised, we are currently running a limited Help Desk Service from the 06th to the 12th of June 2025. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return. If you have licence issues with our software, close the software then go to this page https://www.two-notes.com/en/my-two-notes/?section=software Click on the RENEW button to renew your licence, and open the software again. |
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