To action a factory reset, first install the Torpedo Remote software which can be downloaded from this page on the Two notes Audio Engineering website.
Then, register the unit to your Two notes account. For this, simply follow the instructions when you first launch Remote with your Torpedo device connected via USB.
When the unit is registered, navigate to the "Firmware" menu of Remote, and select "Factory Reset". A pop-up window will open to explain what will be actioned via the factory reset. Select "Yes" to launch the factory reset.
A factory reset can take up to 10 minutes depending on the number of DynIR Virtual Cabinets that need to be reinstalled.
Having issues?
Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.
Limited Service Notice |
Please be advised, we are currently running a limited Help Desk Service from December 22nd 2025 to January the 5th 2026. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return. - If you fail to see new components in GENOME, please read this article - If you fail to see your Torpedo device on your computer when connected via USB , please read this article - If you fail to connect via Bluetooth with an Android mobile device, please read this article |