For Torpedo products that are equipped with a display, the display is used to show an error report when detected in the firmware. For other products that don't have a display, error reports are shown through a blinking LED system. See this article for more detail.
If you encounter an error when using your Torpedo product, first of all, don't panic. Most errors are benign and can be solved very easily. In any case, Two notes' support team will do all it can to help you solve your issue.
The first thing to do when an error happens is to assess the situation...
If the error happened only once, it probably means it was automatically corrected, you can probably ignore it and go on with using the product normally. But don't hesitate to contact us with the error report, it may help us improve things in future development.
If the error is recurrent, you can first have a look at the error list here. If the error you encountered is listed, it may give you all the information you need to solve the issue. If not - or in doubt - please contact us with the error report and the answers to the questions above. We'll do our best to help you as soon as possible: at Two notes, we consider helping our customers solve any issue they have with our products is of the upmost importance!
Having issues?
Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.
Limited Service Notice |
Please be advised, we are currently running a limited Help Desk Service from the 30th April 2025 to 12th May 2025. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return. |