GENOME - Missing component presets
If, after updating GENOME, you no longer see the dedicated component presets in the drop-down menu (where “Default” is displayed), please follow these steps:
Close your DAW or GENOME (if you are using the standalone version).
Delete the FX Preset folder located at:
Windows: C:\Users\*username*\Documents\Two notes Audio Engineering\Genome\
macOS: Users/*username*/Documents/Two notes Audio Engineering/Genome/
Delete the app.config file located at:
Windows: C:\Users\*username*\AppData\Roaming\Two notes Audio Engineering\Genome
macOS (hidden Library folder):~/Library/Two Notes Audio Engineering/Genome/
Reopen GENOME in standalone mode, or relaunch your DAW and load GENOME again.
Having issues?
Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.
Limited Service Notice |
Please be advised, we are currently running a limited Help Desk Service from April 17th to April 21st 2026. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return. - If you experience a crash with GENOME, please read this article - If you fail to see your Torpedo device on your computer when connected via USB , please read this article - If you fail to connect via Bluetooth with an Android mobile device, please read this article |
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