GENOME Bad License Format Error Message

GENOME Bad License Format Error Message

You have installed and opened GENOME in your DAW and have the following message when you input your credentials to log into your account:
" Failed to signin: bad license format"

Please follow these steps to solve this issue:
  1.  Close your DAW
  2. Go to this page in your account: https://www.two-notes.com/en/my-two-notes/?section=software
  3. Click on the RENEW button located in the Renew My License section
  4. Open your DAW and load GENOME again.

You should now be able to log in to GENOME and use the plugin.

Having issues?
Our support team is here to assist you! For any enquiries, please head over to our Helpdesk and submit a ticket to speak directly to one of our in-house specialists.





    If after the GENOME 1.8 update, you do not see the new pedals, please manually update your licence.

    Close GENOME,  go to this page  https://www.two-notes.com/en/my-two-notes/?section=software

    Click on the RENEW button to renew your licence. Then open GENOME again.
    We apologize for the technical issue.