There may be a time when you'll need to perform a firmware installation using what is called Bootloader mode. Some Bluetooth connection issues and timeout issues can be resolved with a full reinstallation of the unit's firmware through the Bootloader mode.
To perform a firmware installation, your unit needs to be registered to your Two notes account, and the installation can only be carried out with Torpedo Remote installed on a computer via USB. It is not possible to do a firmware update/installation with the mobile app.
Follow the steps below to complete the procedure:
Limited Service Notice |
Please be advised, we are currently running a limited Help Desk Service from 22nd to the 26th of May 2026. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return. - If you experience a crash with GENOME, please read this article - If you fail to see your Torpedo device on your computer when connected via USB , please read this article - If you fail to connect via Bluetooth with an Android mobile device, please read this article |