The Customer can notify Two notes of the cancellation of the order, return and subsequent refund by contacting support@two-notes.com. The Customer can also contact Two notes via the help desk.
Two notes will refund all payments received from the Customer for the Hardware purchased upon receipt of the hardware in our warehousing facility. Any return delivery costs will be charged to the Customer.
The Customer shall return the pieces of Hardware to Two notes in their original purchase condition, (including packaging and additional included materials), no later than fourteen (14) days after mailing the cancellation notification. Two notes may withhold the refund until effective return or proof of the return of the Hardware. The Customer may be liable if the value of the Hardware returned is diminished due to the handling of the Hardware.
Unfortunately, we cannot accept returns on sale items or gift cards.
Having issues?
Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.
Limited Service Notice |
Please be advised, we are currently running a limited Help Desk Service from 7th May 2024 to the 13th May 2024 (included). Our response time over this period will be slower than usual. Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return to full staff. |