A DynIR Virtual Cabinet I Purchased is Now Listed as "Missing"

A DynIR Virtual Cabinet I Purchased is Now Listed as "Missing"

This issue can be linked to a license issue and if often due to the renaming of a cabinet after its release.

To solve this issue, please action the following steps:
  1. Close Torpedo Wall of Sound/Torpedo Remote/GENOME
  2. Navigate to this page in your Two notes account: https://www.two-notes.com/en/my-two-notes/?section=dynir
  3. Click on"Renew" in the "Renew My License" section
  4. Once the renewal has completed, open the software again. The software will download the new license and will automatically solve the missing cabinet issue.

If after following the above, the issue persists, please submit a ticket on the Two notes Help Desk - Support.Two-notes.com 

Having issues?

Our support team is here to assist you! For any enquiries, please head over to our Help Desk and submit a ticket to speak directly to one of our in-house specialists.





    GENOME CRASH

    Please follow the steps given in this article https://helpdesk.two-notes.com/portal/en/kb/articles/fix-genome-crashes-or-missing-components-with-the-genome-uninstall-utility

    For Windows user, please use the Uninstall Utility as an administrator ( right-click on the executable and select " run as administrator")