The Two notes Helpdesk | Home



Limited Service Notice
Please be advised, we are currently running a limited Help Desk Service from December 22nd 2025 to January the 5th 2026.

Rest assured, your enquiry is of the utmost importance to Two notes Audio Engineering and our support team are committed to resolving your enquiry as a matter of priority upon their return.

- If you fail to see new components in GENOME, please read this article
- If you fail to see your Torpedo device on your computer when connected via USB , please read this article 
- If you fail  to connect via Bluetooth with an Android mobile device, please read this article





    • Popular Articles

    • Choosing a Power Supply for Your ReVolt Series Amp Sim

      Aside from the included Power Supply for your ReVolt pedal, there are a myriad of options out there that can be used to power the unit as part of your pedalboard rig. One important consideration to mention: the PSU supplied with your ReVolt Pedal is ...

    • Calibrating GENOME’s Input & Your Audio Interface

      Within GENOME is an ever-growing catalog of TSM/TSM-Ai Amplifier and PEDAL Components; we strive to deliver the best tone and response for each component, ensuring a like-for-like match to the physical device the Component takes inspiration from. For ...

    • How to solve a Bluetooth pairing issue with an Android (Samsung in particular) device.

      If you are not able to establish the Bluetooth connection with your Android mobile device (especially Samsung devices), please follow the next steps in order to pair your Two notes unit with your mobile device. 1. Go to "Settings" 2. Tap "About ...

    • How to Use GENOME with a Captor

      GENOME has been specified to work seamlessly alongside our all-analog reactive loadbox, the Captor. Considerations for all Captor setup scenarios As GENOME is a plugin application, you will need to have the following studio peripherals available to ...

    • Using GENOME in Logic Pro

      In the following knowledgebase article we highlight how to configure Logic Pro for use alongside GENOME. Configuring Your Latency Settings The term latency is common-place in audio production circles and relates to the amount of time it takes for ...